What is S.U.R.F.?
S.U.R.F. is a concept that represents
our core philosophy here.
This was the easy one. Everyone knows that the UCen has a culture of being very service oriented. It drives our organization in everything we do. If we take customers for granted and provide mediocre or poor service, then we have clearly failed in one of our core principles. The development of this culture starts with each individual employee. If we don’t bring a positive attitude to work, then that attitude will clearly be evident in how we deal with customers and co-workers.
This concept primarily grew out of the realization that we can do a better job of working together to make the UCen a stronger organization. Specifically, our committee felt that the various departments within the UCen (Bookstore, Dining, Administration) could do a better job of collaborating and assisting each other to become even more productive and responsive to customers. Our goal is to reinforce the concept that all employees are a part of the University Center organization and that they have responsibilities that reach beyond their individual units.
We recognize that student employees, in particular, are juggling many tasks each day as they move between class, work, and study. However, when they show up for work, we have certain basic expectations of them:
1) Show up on time and know your job
2) Do what you say you’ll do
3) Take responsibility for your actions.
In addition, this concept also encompasses the idea that we all (students and career staff) have responsibility for the financial success of the UCen. It is the belief of our S.U.R.F. committee that if we truly follow the principles defined by Service, Unity, Responsibility, and Fun, then we will ultimately contribute to the financial success of the building.
We decided that it was important to state right up front that having fun at work is also part of our expectations. It’s not only okay to have fun, but we expect people to find ways to enjoy their time at work. Our goal is to create a positive atmosphere in the UCen that welcomes customers, fellow employees, and prospective employees who can readily see that this is a unique place to work.
Be positive at work
Exceed customer expectations
"Recover" when something goes wrong
Provide honest feedback to other staff
Help co-workers...be a team member
Show up for work & know your job
Do what you'll say you'll do
Take responsibility...don't blame others
Choose to have fun at work
Include customers in your fun
Participate in UCen staff events